Privacy PolicyPrivacy Policy

1. Data controller

Croco Doc AIE, tax ID V40652257, registered at Calle Sorní 21, 4, puerta 8, 46004 Valencia, Spain, is the controller of personal data processed through this website.

For privacy enquiries or to exercise your rights, email privacy@crocodoc.tv.

2. Data we process

We do not create user accounts or ask for passwords, home addresses, dates of birth or health data. Do not send medical or other sensitive information.

• Email enquiries: your email address, message and any information you choose to include.
• Contact form, when enabled: name, email address, message and, optionally, organisation and country.
• Technical data: IP address, date and time, browser, device and security logs that may be generated by the website hosting and infrastructure.
• Analytics, only if you accept its cookies: information about visits, pages viewed, device and general website use through Google Analytics 4.

3. Purposes and legal bases

We do not make automated decisions or create profiles producing legal effects. We do not use submitted data for behavioural advertising.

• Answering enquiries and managing professional relationships: pre-contractual steps, performance of a relationship or our legitimate interest in handling communications.
• Keeping the website secure and operational: legitimate interests and compliance with legal obligations.
• Measuring and improving the website through Google Analytics: your consent, which you may withdraw at any time on the Cookies page.

4. Children and health data

Croco Doc is designed for families and children, but its contact channels are intended for adults. If you are under 18, ask an adult for help. Do not include diagnoses, medical histories or other health data in messages or forms.

5. Recipients and external services

Our necessary hosting and infrastructure providers may process data for us. Google provides Analytics when you consent. Some pages embed or link to Vimeo, Juga, Google Forms, RTVE and other platforms; their own policies also apply when you play, open or interact with that content.

If direct form submission is enabled, Cloudflare Turnstile will check that the submission is not automated and Resend will deliver the email. While the form displays only an email link, these two services receive no data through it.

Some providers may process data outside the European Economic Area. Where applicable, recognised safeguards such as adequacy decisions or standard contractual clauses will be used.

6. Retention

Enquiries are retained for as long as needed to answer and manage the relationship, and afterwards only for applicable legal limitation periods. Technical logs are retained for the provider's security periods. Cookie durations are listed in the Cookies Policy.

7. Your rights

You may request access, correction, deletion, objection, restriction or portability, and withdraw consent without affecting earlier processing. Email privacy@crocodoc.tv and describe your request; we may ask for reasonable information to verify your identity.

You may also complain to the Spanish Data Protection Agency (www.aepd.es) or your local supervisory authority.

8. Voluntary provision and security

Providing data is voluntary. Without contact details and the information needed, we may be unable to respond. We use reasonable technical and organisational safeguards, although no Internet-connected system can guarantee absolute security.

9. Changes

We will update this policy when the website, its providers or applicable rules change. The date of the current version appears at the top of the page.